How angry customer complaints influence salesperson commitment to service quality
Kungpo Tao, Kiran Karande and Aaron D. Arndt
| Year of publication: |
2016
|
|---|---|
| Authors: | Tao, Kungpo ; Karande, Kiran ; Arndt, Aaron D. |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 24.2016, 3, p. 265-282
|
| Subject: | Verkaufspersonal | Salespeople | Verkaufsverhalten | Sales behaviour | Sozialer Konflikt | Social conflict | Kundenzufriedenheit | Customer satisfaction | Lebensmitteleinzelhandel | Food retailing | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10696679.2016.1170521 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011532821