The role of the sales employee in securing customer satisfaction
Heiner Evanschitzky; Arun Sharma; Catja Prykop
| Year of publication: |
2012
|
|---|---|
| Authors: | Evanschitzky, Heiner ; Sharma, Arun ; Prykop, Catja |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 46.2012, 3/4, p. 489-508
|
| Subject: | Verkaufspersonal | Salespeople | Verkaufsverhalten | Sales behaviour | Kundenzufriedenheit | Customer satisfaction | Erfolgsfaktor | Success factor | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009535669