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subject:"Customer service"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
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Customer service
Konsumentenverhalten
Dienstleistungsmanagement
15
Service management
15
Beziehungsmarketing
5
Consumer behaviour
5
Customer integration
5
Dienstleistungsqualität
5
Kundenintegration
5
Relationship marketing
5
Service quality
5
Dienstleistung
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Service industry
4
Services
4
Services marketing
4
Gastronomie
3
Restaurant industry
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Customer value
2
Kundenservice
2
Kundenwert
2
Kundenzufriedenheit
2
Service experience
2
Service-Dominant Logic
2
Service-dominant logic
2
Strategic management
2
Strategisches Management
2
Balance theory
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Business network
1
Co-creation
1
Co-production
1
Comparison
1
Context
1
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Article
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6
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English
6
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Akaka, Melissa Archpru
1
Baillod, Chloé
1
Berenguer Contrí, Gloria
1
Daunt, Kate L.
1
Edvardsson, Bo
1
Fuentes Blasco, María
1
Furrer, Olivier
1
Gil Saura, Irene
1
Harris, Lloyd C.
1
Kerguignas, Jie
1
Landry, Mikèle
1
Martin, Charles L.
1
Moliner Velázquez, Beatriz
1
Slåtten, Terje
1
Svari, Sander
1
Svensson, Göran
1
Vargo, Stephen L.
1
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The journal of services marketing
International journal of hospitality management
7
Journal of service research : JSR
7
Journal of service management
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
SpringerLink / Bücher
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
American Journal of Business
2
Business process management journal
2
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Human resource management review
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
TCW
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of operational research : EJOR
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
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ECONIS (ZBW)
6
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1
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
2
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
Saved in:
5
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
6
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
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