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subject:"Customer service"
~person:"Bolumole, Yemisi A."
~person:"Sousa, Rui"
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Customer service
Beziehungsmarketing
3
Dienstleistungsmanagement
3
Kundenservice
3
Relationship marketing
3
Service management
3
Consumer behaviour
2
Dienstleistung
2
Dienstleistungsqualität
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2
Konsumentenverhalten
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Service industry
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Service quality
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Services
2
Core encounter
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Customer Behavior
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Customer satisfaction
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Distribution channel
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Kundenzufriedenheit
1
Multichannel Services
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Service Design
1
Service Operations
1
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Bolumole, Yemisi A.
Sousa, Rui
Bruhn, Manfred
3
Luczak, Holger
3
Chase, Richard B.
2
Cheung, Fung Yi Millissa
2
Dorne, Raphael
2
Kern, Gary M.
2
Lamnek, Uwe
2
Lesaint, David
2
Musmacher, Matias
2
Owusu, Gilbert
2
Pugh, S. Douglas
2
Scheidweiler, Ingo
2
Stauss, Bernd
2
Subramony, Mahesh
2
To, Wai Ming
2
Ukko, Juhani
2
Wildemann, Horst
2
Aflaki, Sam
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Allen, Alexis M.
1
Ammann, Paul
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Angeles Pérez, M.
1
Antony, Jiju
1
Azilah Kasim
1
Bacile, Todd J.
1
Bai, Billy
1
Balachandran, S.
1
Bitran, Gabriel R.
1
Bizjak, Boštjan
1
Bommer, Michael-Maria
1
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Decision sciences : DS
1
Journal of business research : JBR
1
Supply chain management : processes, partnerships, performance
1
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ECONIS (ZBW)
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
3
The customer service management process
Bolumole, Yemisi A.
;
Knemeyer, A. Michael
;
Lambert, …
- In:
Supply chain management : processes, partnerships, …
,
(pp. 41-58)
.
2006
Persistent link: https://www.econbiz.de/10003386273
Saved in:
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