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subject:"Customer service"
~person:"Collier, Joel E."
~subject:"Lebensmitteleinzelhandel"
~subject:"Service quality"
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Customer service
Lebensmitteleinzelhandel
Service quality
Selbstbedienung
8
Self-service
8
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Control
2
Convenience
2
Self-service technology
2
Technischer Fortschritt
2
Technological change
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Confidence
1
Consumer attitudes
1
Controlling
1
Customer delight
1
Customer integration
1
Customer waiting
1
Customers
1
Decision
1
Efficiency
1
Einzelhandel
1
Entscheidung
1
Fun
1
Gerechtigkeit
1
Hedonic
1
Justice
1
Kunden
1
Kundenintegration
1
Kundenservice
1
Management control
1
Relationship marketing
1
Resource matching
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Retail trade
1
Self-monitoring
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Collier, Joel E.
Boslau, Madlen
3
Mattila, Anna S.
3
Streukens, Sandra
3
Cranage, David A.
2
Fan, Alei
2
George, Ajimon
2
Gleitsmann, Sinje
2
Guttzeit, Mandy
2
Hung, Kam
2
Kumar, G. S. Gireesh
2
Liu, Chun
2
Malhotra, Neeru
2
Mukherjee, Avinandan
2
Nembach-Langer, Lydia
2
Roschk, Holger
2
Ruyter, Ko de
2
Schulze, Birgit
2
Shamdasani, Prem
2
Spiller, Achim
2
Stampfl, Nora S.
2
Wetzels, Martin
2
Wu, Luorong
2
Ahn, Jee Ahe
1
Aimin, Wang
1
Al-Dwairi, Radwan Moh’d
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Alexander, Andrew
1
Ammari, Nedra Bahri
1
Andreassen, Tor W.
1
Anitsal, Ismet
1
Anselmsson, Johan
1
Arslan, Seda
1
Aslan, Marjan
1
Atienza, Ringgold P.
1
Baabdullah, Abdullah Mohammed
1
Babakus, Emin
1
Baer, Florian
1
Bailey, Adrian R.
1
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The journal of services marketing
2
Journal of business research : JBR
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
2
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
3
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
4
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
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