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subject:"Customer service"
~person:"DeCarlo, Thomas E."
~subject:"Arbeitsleistung"
~subject:"Supplier relationship management"
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Customer service
Arbeitsleistung
Supplier relationship management
Salespeople
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DeCarlo, Thomas E.
Agnihotri, Raj
9
Svensson, Göran
9
Rodríguez, Rocío
8
Zablah, Alex R.
8
Hughes, Douglas E.
7
Mulki, Jay P.
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Høgevold, Nils M.
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Mengüç, Bülent
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Otero-Neira, Carmen
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Rangarajan, Deva
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Rapp, Adam
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Rutherford, Brian N.
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Vieira, Valter Afonso
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Baker, Thomas L.
4
Brown, Tom
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Friend, Scott B.
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Høgevold, Nils
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Jones, Eli
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Lam, Son K.
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Maggioni, Isabella
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Park, Jungkun
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Plouffe, Christopher R.
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Auh, Seigyoung
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Brown, Gene
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Chakrabarty, Subhra
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Claro, Danny Pimentel
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The journal of personal selling & sales management : JPSSM
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
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Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
2
A process model of buyer responses to salesperson transgressions and recovery efforts : the impact of salesperson orientation
Hansen, John D.
;
Lund, Donald J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
1
,
pp. 59-73
Persistent link: https://www.econbiz.de/10011486203
Saved in:
3
Salesperson knowledge distinctions and sales performance
Leigh, Thomas W.
;
DeCarlo, Thomas E.
;
Allbright, David
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
2
,
pp. 123-140
Persistent link: https://www.econbiz.de/10010346525
Saved in:
4
Performance trends and salesperson evaluations : the moderating roles of evaluation task, managerial risk propensity, and firm strategic orientation
Barone, Michael J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
2
,
pp. 207-223
Persistent link: https://www.econbiz.de/10009552539
Saved in:
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