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subject:"Customer service"
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Customer service
Service management
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Consumer behaviour
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International journal of hospitality management
5
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3
SpringerLink / Bücher
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Human resource management review
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of service research : JSR
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TCW
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The journal of services marketing
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Betriebswirtschaft in Studium und Praxis
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California management review
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
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Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Dienstleistungsmanagement : Jahrbuch
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ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
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Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard business review : HBR
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IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
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Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
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Interaktionen im Dienstleistungsbereich
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International journal of contemporary hospitality management
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International journal of innovation management
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International journal of managerial and financial accounting
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services, economics and management
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Journal of information & knowledge management : JIKM
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
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Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
RePEc
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1
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
2
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
3
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
Saved in:
4
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
5
Customer Care Management : Fachbuch Dienstleister Management & Outsourcing von Contact Center Dienstleistungen
Lamnek, Uwe
-
2021
-
2. Auflage
Persistent link: https://www.econbiz.de/10012513171
Saved in:
6
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
7
A commentary on "the role of services in the future"
Cronin, J. J.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10012483498
Saved in:
8
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
9
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
10
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
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