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subject:"Customer service"
~subject:"Electronic banking"
~subject:"Self-service technology"
~type_genre:"Book section"
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Search: subject_exact:"Selbstbedienung"
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Customer service
Electronic banking
Self-service technology
Selbstbedienung
48
Self-service
48
Consumer behaviour
12
Konsumentenverhalten
12
Deutschland
10
Germany
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsqualität
7
Einzelhandel
7
Retail trade
7
Service quality
7
E-commerce
4
Electronic Banking
4
Electronic Commerce
4
Food retailing
4
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4
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4
Lebensmitteleinzelhandel
4
Theorie
4
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4
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3
Customer integration
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Dienstleistungsmarketing
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3
Innovation
3
Kundenintegration
3
Kundenservice
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Mobile Marketing
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Services marketing
3
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81
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6
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2
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Dempzin, Andrea
1
Fitschen, Bernd
1
Gensler, Sonja
1
Krallmann, Hermann
1
Kunz, Werner H.
1
Mahdzan, Nurul Shahnaz
1
Mohd-Any, Amrul Asraf
1
Paluch, Stefanie
1
Pitardi, Valentina
1
Skiera, Bernd
1
Strümpfler, Michael
1
Wirtz, Jochen
1
Yazar, Evrim Erdoğan
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Yimam, Ousman Mohammed
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Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
A Research Agenda for Service Marketing
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Electronic retailing
1
Logistics onLine : 17. Deutscher Logistik-Kongress, 18. - 20. 10. 2000, Berlin ; Dokumentation
1
Services marketing cases in emerging markets : an asian perspective
1
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ECONIS (ZBW)
7
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1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
3
Co-creating value with online banking services : the case of Maybank
Mahdzan, Nurul Shahnaz
;
Mohd-Any, Amrul Asraf
;
Zalfa …
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 5-16)
.
2017
Persistent link: https://www.econbiz.de/10011537853
Saved in:
4
Die Bedeutung der SB-Bereiche zur Stärkung der Filialstruktur
Fitschen, Bernd
- In:
Innovationen und Konzepte für die Bank der Zukunft : …
,
(pp. 99-104)
.
2008
Persistent link: https://www.econbiz.de/10003748267
Saved in:
5
Automation und Mehrwertservices im SB-Banking
Dempzin, Andrea
;
Strümpfler, Michael
- In:
Innovationen und Konzepte für die Bank der Zukunft : …
,
(pp. 113-119)
.
2008
Persistent link: https://www.econbiz.de/10003748282
Saved in:
6
Empfehlungssysteme als Grundlage zur Personalisierung im Electronic Retailing
Gensler, Sonja
;
Skiera, Bernd
- In:
Electronic retailing
,
(pp. 239-264)
.
2002
Persistent link: https://www.econbiz.de/10001679115
Saved in:
7
Strategien des e-Business
Krallmann, Hermann
(
contributor
)
- In:
Logistics onLine : 17. Deutscher Logistik-Kongress, 18. …
,
(pp. 81-94)
.
2000
Persistent link: https://www.econbiz.de/10001539603
Saved in:
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