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subject:"Deutschland"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Relationship marketing"
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Deutschland
Relationship marketing
Switching behaviour
4
Wechselverhalten
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Switching costs
3
Beziehungsmarketing
2
Dienstleistungsqualität
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Service quality
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Confidence
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Corporate reputation
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Customer retention
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Customer service
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Ethiopia
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Firmenimage
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Gesundheitsversorgung
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Health care
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Health care system
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Healthcare industry
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Hospital
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Hospitals
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Image congruence
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Krankenhaus
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Kundenbindung
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Kundenservice
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Lieferantenmanagement
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Longitudinal study
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Loyalty
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Löyalty intentions
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Multivariate Analyse
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English
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Chih, Wen-hai
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Son, Hee-young
1
Wang, Kai-yu
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Managing service quality : MSQ ; an international journal
Journal of business research : JBR
6
Journal of retailing and consumer services
5
Gabler Edition Wissenschaft
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
SpringerLink / Bücher
4
The journal of business & industrial marketing
4
The journal of services marketing
4
Bank of Finland research discussion papers
3
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of service management
3
Psychology & marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
CESifo working papers
2
Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
2
Gabler Edition Wissenschaft / Business-to-Business-Marketing
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Marketing letters : a journal of research in marketing
2
Paradigm : the journal of Institute of Management Technology
2
Preprints of the Max Planck Institute for Research on Collective Goods
2
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
2
Research paper series / Stanford Graduate School of Business
2
Service business
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ECONIS (ZBW)
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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
2
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
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