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subject:"Deutschland"
~person:"Decker, Alexander"
~type_genre:"Book section"
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Deutschland
Automotive services industry
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Germany
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Kfz-Gewerbe
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Beziehungsmarketing
2
Lieferantenmanagement
2
Relationship marketing
2
Supplier relationship management
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1998
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Arbeitszufriedenheit
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Automotive industry
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Business process management
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Dienstleistungsqualität
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Estimation
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Decker, Alexander
Bräunl, Manfred
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Diez, Willi
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Leuteritz, Anja
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Mallad, Heike
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Wünschmann, Stefan
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Service quality and management
2
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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ECONIS (ZBW)
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Haben zufriedene Händler auch zufriedenere Kunden? - Eine intensitätsmäßige und qualitative Betrachtung am Beispiel der Automobilwirtschaft
Decker, Alexander
- In:
Neue Aspekte des Dienstleistungsmarketing : Konzepte …
,
(pp. 243-273)
.
2000
Persistent link: https://www.econbiz.de/10001562822
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2
The link between customer satisfaction and dealer satisfaction : the case of the German car industry
Decker, Alexander
- In:
Service quality and management
,
(pp. 55-88)
.
1999
Persistent link: https://www.econbiz.de/10001407681
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3
The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
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