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subject:"Dienstleistungsqualität"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The service industries journal"
~subject:"Marketingmanagement"
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Search: subject_exact:"Kundenwertanalyse"
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Dienstleistungsqualität
Marketingmanagement
Customer value
37
Kundenwert
37
Beziehungsmarketing
20
Relationship marketing
20
Service quality
17
Betriebliche Wertschöpfung
15
Value creation
15
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
10
Konsumentenverhalten
10
Service-Dominant Logic
7
Service-dominant logic
7
Customer integration
6
Kundenintegration
6
perceived value
6
value co-creation
5
Ethiopia
4
Taiwan
4
service-dominant logic
4
Äthiopien
4
Dienstleistungssektor
3
Gastronomie
3
Quality management
3
Qualitätsmanagement
3
Restaurant industry
3
Service industry
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
Accounting
2
Brand management
2
Customer service
2
Firm performance
2
Hotel industry
2
Hotellerie
2
Information technology
2
Informationstechnik
2
Innovation
2
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9
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1
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Article
19
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19
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19
Conference paper
1
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1
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English
19
Author
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Al Haj Eid, Mohammad Badi’
2
Chang, Hong-Sheng
2
Dandis, Ala' Omar
2
Alves, Helena
1
Amario, Enrique Martín
1
Barroso Castro, Carmen
1
Camillo, Furio
1
Cassia, Fabio
1
Chen, Shu-Ching
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
Conti, Emanuela
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Gill, Liz
1
Gong, Taeshik
1
Griffin, Denis
1
Hallikas, Jukka
1
Horbel, Chris
1
Hsiao, Han-Liang
1
Huttu, Essi
1
Le Nguyen Hau
1
Marcos, Anabela Maria Bello de Figueiredo
1
Martinsuo, Miia
1
Mikkonen, Karri
1
Moliner Tena, Miguel Ángel
1
Ni, Arnt Kyawt
1
Pencarelli, Tonino
1
Pham Ngoc Thuy
1
Popp, Bastian
1
Pynnönen, Mikko
1
Quester, Pascale G.
1
Ritala, Paavo
1
Robin, Robin
1
Roig, Juan Carlos Fandos
1
Ruiz, David Martín
1
Samsa, Çağlar
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
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The TQM journal : the international review of organizational improvement
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
18
International journal of hospitality management
16
Journal of retailing and consumer services
16
Journal of business research : JBR
15
Journal of service management
8
Journal of service research : JSR
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of marketing management : MM
6
Journal of strategic marketing
6
Journal of the Academy of Marketing Science
6
Service business
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Management decision : MD
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Business horizons
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Report / Marketing Science Institute
3
The journal of product & brand management
3
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze
2
Australasian marketing journal
2
Central European business review : CEBR
2
Cogent business & management
2
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
European journal of marketing : EJM
2
European management journal
2
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ECONIS (ZBW)
19
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1
The impact of digitalization on marketing activities in manufacturing companies
Conti, Emanuela
;
Camillo, Furio
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 59-82
Persistent link: https://www.econbiz.de/10014460338
Saved in:
2
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
3
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
4
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
5
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
6
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
10
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
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