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subject:"Dienstleistungsqualität"
~isPartOf:"The service industries journal"
~person:"Tronvoll, Bård"
~subject:"Marketingmanagement"
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Dienstleistungsqualität
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Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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