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subject:"Dienstleistungsqualität"
~person:"Sesé, F. Javier"
~subject:"Messung"
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Dienstleistungsqualität
Messung
Beziehungsmarketing
5
Customer value
5
Kundenwert
5
Relationship marketing
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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Customer profitability
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Service quality
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customer profitability
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Bank
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Latent class modeling
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Lieferantenmanagement
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Multichannel customer management
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Omni-channel customer management
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Sesé, F. Javier
Kumar, V.
11
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
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Le Nguyen Hau
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Journal of retailing
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Journal of service research
1
Journal of service research : JSR
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ECONIS (ZBW)
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Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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