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subject:"Estimation"
~isPartOf:"European journal of marketing : EJM"
~subject:"Customer satisfaction"
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Estimation
Customer satisfaction
Dienstleistungssektor
9
Service industry
9
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
3
Arbeitsverhalten
2
Beziehungsmarketing
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European journal of marketing : EJM
The journal of services marketing
27
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Journal of business research : JBR
18
Journal of retailing and consumer services
18
The service industries journal
16
Journal of service research : JSR
15
International journal of hospitality management
10
Journal of service research
10
Service business
10
Journal of service management
9
Services marketing quarterly
9
International journal of services and operations management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Economics of innovation and new technology
7
International journal of production economics
6
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Discussion paper series / IZA
5
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
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Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
ZEW - Centre for European Economic Research Discussion Paper
5
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Applied economics
3
Business horizons
3
CESifo working papers
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IZA Discussion Paper
3
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business excellence
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International journal of management practice : IJMP
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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1
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
2
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
3
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
4
Formulating service business strategies with integrative services model from customer and provider perspectives
Liu, Chun-hsien
;
Wang, Chu-ching
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1500-1527
Persistent link: https://www.econbiz.de/10008661690
Saved in:
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