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subject:"Fraport AG Frankfurt Airport Services Worldwide"
~subject:"Customer satisfaction"
~type:"article"
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Fraport AG Frankfurt Airport Services Worldwide
Customer satisfaction
Airport management
161
Flughafenmanagement
161
Airport
67
Flughafen
67
Airline
22
Fluggesellschaft
22
Air transport
20
Luftverkehr
20
Deutschland
17
Germany
17
Privatisierung
14
Privatization
14
USA
12
United States
12
Air transport policy
10
Dienstleistungsqualität
10
Luftverkehrspolitik
10
Service quality
10
Italien
9
Italy
9
Welt
9
World
9
Capacity planning
8
Consumer behaviour
8
Kapazitätsplanung
8
Konsumentenverhalten
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Strategic management
8
Strategisches Management
8
Europa
7
Europe
7
Großbritannien
7
Regulation
7
Regulierung
7
United Kingdom
7
Air passenger transport
6
Competition
6
EU countries
6
EU-Staaten
6
Kundenzufriedenheit
6
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8
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2
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2
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2
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German
5
English
5
Author
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Bassler, Dina
1
Bender, Wilhelm
1
Borlinghaus, Ralf
1
Chen, Ching-yi
1
Evers, Ruth
1
Hazelin Ghaus
1
Kadan, Mariam
1
Kaupe, Guido
1
Kirner, Thomas
1
Kämer, Jörg
1
Lin, Wan-teng
1
Lohmann, Guilherme
1
Martín, Juan Carlos
1
Martín-Domingo, Luis
1
Nor Azlina Mohd Isa
1
Norlida Abdul Hamid
1
Prentice, Catherine
1
Siebert, Lutz
1
Spasojevic, Bojana
1
Tan, Peck-Leong
1
Tsui, Kan Wai Hong
1
Weronek, Karsten
1
Wu, Hanjun
1
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Journal of air transport management
3
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
1
HMD : Praxis der Wirtschaftsinformatik
1
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
1
Jahrbuch Personalentwicklung : Ausbildung, Weiterbildung, Management Development
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Serviceinnovationen in Industrieunternehmen erfolgreich umsetzen : neue Geschäftspotenziale gezielt durch Dienstleistungen ausschöpfen
1
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ECONIS (ZBW)
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1
Does a reward program affect customers' behavioural intention of visiting the airport? : a case study of Singapore Changi Airport
Wu, Hanjun
;
Tsui, Kan Wai Hong
- In:
Journal of air transport management
82
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012253048
Saved in:
2
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
3
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
4
The role of travel patterns in airport duty-free shopping satisfaction : a case study from an Australian regional airport
Martín, Juan Carlos
;
Martín-Domingo, Luis
;
Lohmann, …
- In:
Journal of air transport management
80
(
2019
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012112399
Saved in:
5
Shopping satisfaction at airport duty-free stores : a cross-cultural comparison
Lin, Wan-teng
;
Chen, Ching-yi
- In:
Journal of hospitality marketing & management
22
(
2013
)
1/2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009736314
Saved in:
6
Corporate Information Management bei Fraport
Weronek, Karsten
- In:
HMD : Praxis der Wirtschaftsinformatik
49
(
2012
)
284
,
pp. 75-85
Persistent link: https://www.econbiz.de/10009529731
Saved in:
7
Vom Infrastrukturbetreiber zum Dienstleister : ein ganzheitlich angelegtes Change-Projekt am Beispiel des Frankfurter Flughafens
Kirner, Thomas
;
Bassler, Dina
- In:
Serviceinnovationen in Industrieunternehmen erfolgreich …
,
(pp. 169-192)
.
2011
Persistent link: https://www.econbiz.de/10009236444
Saved in:
8
Strategisches Selbstmanagement
Borlinghaus, Ralf
;
Siebert, Lutz
- In:
Jahrbuch Personalentwicklung : Ausbildung, …
19
(
2010
),
pp. 359-367
Persistent link: https://www.econbiz.de/10003956674
Saved in:
9
Aviation Management und Serviceinnovationen : Erfahrungen der Fraport AG
Bender, Wilhelm
- In:
Innovationsmanagement in der Serviceindustrie : …
,
(pp. 261-274)
.
2007
Persistent link: https://www.econbiz.de/10003605793
Saved in:
10
Performancesteigerung in der Financial Chain der Fraport AG
Kämer, Jörg
;
Kaupe, Guido
;
Evers, Ruth
- In:
Controlling & Management review / Sonderheft : ZfCM : …
(
2006
)
2
,
pp. 56-65
Persistent link: https://www.econbiz.de/10003369885
Saved in:
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