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subject:"Health care"
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of business research : JBR"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Dienstleistungsqualität
305
Service quality
305
Customer satisfaction
156
Kundenzufriedenheit
156
Consumer behaviour
126
Konsumentenverhalten
126
Beziehungsmarketing
119
Relationship marketing
119
Beschwerdemanagement
50
Complaint management
50
Customer service
43
Kundenservice
43
Dienstleistungssektor
42
Service industry
42
Service failure
24
Quality management
22
Qualitätsmanagement
22
Service recovery
22
Product quality
21
Produktqualität
21
Einzelhandel
19
Retail trade
19
Viral marketing
19
Virales Marketing
19
Emotion
18
Online retailing
18
Online-Handel
18
Customer integration
17
Gesundheitsversorgung
17
Gesundheitswesen
17
Health care system
17
Kundenintegration
17
Hospital
16
Krankenhaus
16
Brand management
15
Markenführung
15
Satisfaction
15
Firm performance
14
Unternehmenserfolg
14
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1
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Article
18
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18
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English
18
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McColl-Kennedy, Janet R.
3
Chakraborty, Subhajit
2
Gallan, Andrew S.
2
Andritsos, Dimitrios A.
1
Arthur, Jeffrey B.
1
Barakshina, Tatiana
1
Boukis, Achilleas
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Figueiredo, Bernardo
1
Gibson, Grant
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Golmohammadi, Davood
1
Gowen, Charles, III.
1
Ham, Sunny
1
Han, Heesup
1
Hibbert, Sally
1
Hogan, Suellen J.
1
Joshi, Rohit
1
Kaynak, Hale
1
Kim, Chulwon
1
Kim, Yunhi
1
Kulkarni, Shailesh
1
Leal-Rodríguez, Antonio L.
1
Lee, Jung Young
1
Lee, Min Kyung
1
Lee, Peter K. C.
1
Lemke, Fred
1
Lervik-Olsen, Line
1
Luca, Nadina
1
McCabe, Louise
1
McFadden, Kathleen L.
1
McLean, Graeme J.
1
Orsingher, Chiara
1
Ortgea Gutiérrez, Jaime
1
Osei-Frimpong, Kofi
1
Ozdemir, Zafer D.
1
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International journal of production economics
Journal of business research : JBR
Health care management review : HCM review
55
Journal of health organization and management
40
Health marketing quarterly
29
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Journal of service management
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
CHE research paper
7
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ECONIS (ZBW)
18
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1
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
2
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
3
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
4
Do EHR and HIE deliver on their promise? : analysis of Pennsylvania acute care hospitals
Pai, Dinesh R.
;
Rajan, Balaraman
;
Chakraborty, Subhajit
- In:
International journal of production economics
245
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013197862
Saved in:
5
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
6
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
7
Bridging hospital quality leadership to patient care quality
Chakraborty, Subhajit
;
Kaynak, Hale
;
Pagán, José A.
- In:
International journal of production economics
233
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495601
Saved in:
8
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
9
Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi
;
McLean, Graeme J.
;
Wilson, Alan M.
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
Saved in:
10
Quality management in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
International journal of production economics
216
(
2019
),
pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
Saved in:
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