Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Kofi Osei-Frimpong, Graeme McLean, Alan Wilson, Fred Lemke
| Year of publication: |
2020
|
|---|---|
| Authors: | Osei-Frimpong, Kofi ; McLean, Graeme J. ; Wilson, Alan M. ; Lemke, Fred |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 120.2020, p. 82-93
|
| Subject: | Coproduction | Customer adherence | Customer role clarity | Healthcare service delivery | Social cognitive theory | Social context | Gesundheitsversorgung | Health care | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.07.037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417102