Chat now... examining the variables influencing the use of online live chat
Graeme McLean, Kofi Osei-Frimpong
| Year of publication: |
2019
|
|---|---|
| Authors: | McLean, Graeme J. ; Osei-Frimpong, Kofi |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 146.2019, p. 55-67
|
| Subject: | Human computer interaction | Live chat | Online customer support | Online service encounter | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Internet | Online-Marketing | Internet marketing | Electronic Commerce | E-commerce | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2019.05.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012134649