Chat now... examining the variables influencing the use of online live chat
Year of publication: |
2019
|
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Authors: | McLean, Graeme J. ; Osei-Frimpong, Kofi |
Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 146.2019, p. 55-67
|
Subject: | Human computer interaction | Live chat | Online customer support | Online service encounter | Online-Handel | Online retailing | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Online-Marketing | Internet marketing | Electronic Commerce | E-commerce | Internet |
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