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subject:"Health care"
~type_genre:"Conference paper"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Dienstleistungsqualität
151
Service quality
151
Customer satisfaction
51
Kundenzufriedenheit
51
Quality management
35
Qualitätsmanagement
35
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Hospital
15
Krankenhaus
15
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13
Produktqualität
13
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12
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12
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11
Gesundheitsversorgung
11
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11
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11
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11
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10
Health care system
10
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10
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10
service quality
9
Patienten
8
Patients
8
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7
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7
Measurement
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Messung
7
E-commerce
6
Einzelhandel
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Online-Handel
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Conference paper
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957
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178
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178
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157
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157
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21
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17
Collection of articles of several authors
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14
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5
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Abouee-Mehrizi, Hossein
1
AlShareef, Mohammed Abdullah
1
Baccarani, Claudio
1
Bera, Sasadhar
1
Boaz, Annette
1
Carter, Michael W.
1
Chakraborty, Shibashish
1
Dahari, Zainurin
1
Di Pietro, Laura
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
Fotiadis, Anestis K.
1
Gager, Melanie
1
Guglielmetti Mugion, Roberta
1
Hussin, Husnayati
1
Jahn Kassim, Puteri Nemie
1
Karapetrovic, Stanislav
1
Kumar, Pradeep
1
Locock, Louise
1
McDermott, Aoife
1
Musella, Flaminia
1
Noor Hazilah Abd Manaf
1
Ortiz, María Belén
1
Pedersen, Anne Reff
1
Pors, Anja Svejgaard
1
Raharjo, Hendry
1
Robert, Glenn
1
Rokiah Alavi
1
Rossato, Chiara
1
Sadat, Somayeh
1
Saleh, Bassem Salah
1
Sturmey, Gordon
1
Tavlaridou, Elina
1
Ugolini, Marta Maria
1
Vassiliadis, Chris A.
1
Vougioukalou, Sofia
1
Ziebland, Sue
1
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Journal of health organization and management
3
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Business process management journal
1
Health care management science
1
International journal of quality and service sciences
1
South Asian journal of management : SAJM
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ECONIS (ZBW)
11
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1
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
2
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
3
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
4
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
5
Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial
McDermott, Aoife
;
Pedersen, Anne Reff
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10011580647
Saved in:
6
What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
Saved in:
7
Constructions of the patient in healthcare communications : six patient figures
Pors, Anja Svejgaard
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 279-298
Persistent link: https://www.econbiz.de/10011580742
Saved in:
8
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
9
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
10
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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