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subject:"Hotellerie"
~person:"Black, Maggie"
~person:"Schaetzing, Edgar E."
~person:"Torres, Edwin N."
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Hotellerie
Gastronomie
8
Restaurant industry
8
Hotel industry
6
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3
Gastgewerbe
3
Germany
3
Management
3
Betriebswirtschaftslehre
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Business economics
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Consumer behaviour
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Dienstleistungsmanagement
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Customer delight
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Black, Maggie
Schaetzing, Edgar E.
Torres, Edwin N.
Hänssler, Karl Heinz
7
Mattila, Anna S.
5
Dettmer, Harald
4
Gruner, Axel
3
Höchsmann, Frank
3
Barman, Panchanan
2
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2
Elkhwesky, Zakaria
2
Freyberg, Burkhard von
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Gao, Yixing
2
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2
Hinterholzer, Thomas
2
Hyun, Sunghyup Sean
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Lee, Seoki
2
Lee, Yong-Ki
2
Ramkissoon, Haywantee
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Sarmah, Suman
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Castañeda García, J. Alberto
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GastroManagement
1
ILO child labour collection
1
International journal of contemporary hospitality management
1
International journal of hospitality management
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ECONIS (ZBW)
6
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1
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
2
Management in Hotellerie und Gastronomie
Schaetzing, Edgar E.
-
2017
-
11. Auflage
Persistent link: https://www.econbiz.de/10011602479
Saved in:
3
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
4
Management in Hotellerie und Gastronomie
Schaetzing, Edgar E.
-
2004
-
6., völlig überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001763492
Saved in:
5
Management in Hotellerie und Gastronomie
Schaetzing, Edgar E.
-
1996
-
5., überarb. Aufl.
Persistent link: https://www.econbiz.de/10014267501
Saved in:
6
In the twilight zone : child workers in the hotel, tourism and catering industry
Black, Maggie
-
1995
-
1. publ.
Persistent link: https://www.econbiz.de/10000150541
Saved in:
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