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subject:"Job satisfaction"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Einfühlungsvermögen"
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Job satisfaction
Kundenzufriedenheit
Emotion
75
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
25
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
15
Hotel industry
15
Hotellerie
15
Relationship marketing
15
Brand management
13
Markenführung
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emotions
11
Gastronomie
9
Restaurant industry
9
Arbeitszufriedenheit
8
Brand image
7
Markenimage
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Stress
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Work stress
7
Cognition
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Einzelhandel
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Intelligence
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Intelligenz
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Kognition
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Retail trade
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emotion
6
Beschwerdemanagement
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Complaint management
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Hospital
5
Krankenhaus
5
Luxury goods
5
Luxusgüter
5
Personality psychology
5
Persönlichkeitspsychologie
5
Social Web
5
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30
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Cain, Lisa
2
Kim, Peter Beomcheol
2
Loureiro, Sandra Maria Correia
2
Prayag, Girish
2
Abbas, Haidar
1
Ahmed, Saleh Uddin Mansur
1
Aideed, Hassan
1
Ali, Faizan
1
Amin, Muslim
1
Anitsal, Ismet
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Anitsal, Melek Meral
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1
Baloglu, Seyhmus
1
Beise-Zee, Rian
1
Bilro, Ricardo Godinho
1
Bolton, Ruth N.
1
Busser, James
1
Cai, Ruiying
1
Chen, Yi
1
Chiu, Yen-Ting Helena
1
Choi, Soojin
1
Chua, Bee-Lia
1
Cobanoglu, Cihan
1
DiPietro, Robin B.
1
Doan, Tin
1
Dung Minh Nguyen
1
Edmondson, Diane R.
1
El-Bayoumi Salem, Islam
1
Elbaz, Ahmed Mohamed
1
Grobelna, Aleksandra
1
Guerreiro, João Pedro Silva Martins
1
Gustafsson, Anders
1
Hai, Shenyang
1
Han, Heesup
1
Hanks, Lydia
1
Huang, Songshan
1
Itoo, Murtaza Hassan
1
Kanjanakan, Pattamol
1
Khoo-Lattimore, Catheryn
1
Kim, Eojina
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of hospitality marketing & management
International journal of hospitality management
75
Journal of business research : JBR
33
Journal of retailing and consumer services
26
International journal of contemporary hospitality management
24
The journal of services marketing
22
Journal of travel and tourism marketing
20
Tourism management : research, policies, practice
19
Journal of vocational behavior
17
Tourism management perspectives : TMP
16
Journal of business ethics : JOBE
14
The service industries journal
14
The international journal of human resource management
12
International journal of human resource management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
Cogent business & management
10
Human relations
10
Journal of business and psychology
10
Service business
10
European journal of marketing : EJM
9
Journal of personnel psychology
9
Services marketing quarterly
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of managerial psychology
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Leadership & organization development journal
8
Employee relations
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Management decision : MD
7
Management research review
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
6
Journal of air transport management
6
Journal of management : JOM
6
Journal of marketing management : MM
6
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ECONIS (ZBW)
30
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
5
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
6
The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan
;
Doan, Tin
;
Kanjanakan, Pattamol
;
Kim, Peter …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10013177422
Saved in:
7
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
8
How to fuel hotel employees' daily innovative work? : the interplay of daily affect and career future time perspective
Park, In-Jo
;
Yun, Dongwon
;
Kim, Peter Beomcheol
;
Hai, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 759-783
Persistent link: https://www.econbiz.de/10012596510
Saved in:
9
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
10
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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