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subject:"Job satisfaction"
~person:"Chebat, Jean-Charles"
~person:"Vinh Van Thai"
~subject:"Customer satisfaction"
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Job satisfaction
Customer satisfaction
Emotion
15
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
Konsumentenverhalten
5
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Chebat, Jean-Charles
Vinh Van Thai
Han, Heesup
9
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7
Medler-Liraz, Hana
7
Vandenberghe, Christian
7
Barnes, Donald C.
6
Moon, Tae Won
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Qu, Hailin
6
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Vázquez Casielles, Rodolfo
6
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5
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5
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5
Park, Jungkun
5
Surachartkumtonkun, Jiraporn
5
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4
Bagozzi, Richard P.
4
Bailey, Catherine
4
Frese, Michael
4
Guy, Mary E.
4
Hanks, Lydia
4
Hur, Won-moo
4
Hyun, Sunghyup Sean
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Kim, Peter Beomcheol
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Lee, Choong-Ki
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4
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4
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4
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4
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4
Xu, Shi
4
Ali, Faizan
3
Alrawadieh, Zaid
3
Altinay, Levent
3
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3
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Journal of business research : JBR
3
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
Maritime business review
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Maritime policy and management : MPM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan
;
Vinh Van Thai
;
Thao Phuong Vu
- In:
Maritime business review
6
(
2021
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
Saved in:
2
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
3
Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
43
(
2016
)
5/6
,
pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
Saved in:
4
The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
5
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
6
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
7
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
8
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
9
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
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