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subject:"Job satisfaction"
~person:"Diefendorff, James M."
~source:"econis"
~subject:"Kundenservice"
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Search: subject_exact:"Einfühlungsvermögen"
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Job satisfaction
Kundenservice
Emotion
12
Arbeitspsychologie
5
Organizational psychology
5
Arbeitsplatz
3
Arbeitszufriedenheit
3
USA
3
United States
3
Workplace
3
Anforderungsprofil
2
Arbeitsverhalten
2
Customer service
2
Occupational profile
2
Social relations
2
Soziale Beziehungen
2
Stress
2
Work behaviour
2
Work stress
2
emotional labor
2
emotional regulation
2
Affectivity
1
Arbeitsleistung
1
Arbeitsmobilität
1
Betriebsklima
1
Bibliometrics
1
Bibliometrie
1
Call centre
1
Callcenter
1
China
1
Comparison
1
Consumer behaviour
1
Cultural differences
1
Cultural identity
1
Emotional exhaustion
1
Emotional labor
1
Human Resource Management
1
Human resource development
1
Industriesoziologie
1
Job performance
1
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Diefendorff, James M.
Hur, Won-Moo
8
Moon, Tae Won
7
Vandenberghe, Christian
7
Medler-Liraz, Hana
6
Prentice, Catherine
6
Siddiqui, Danish Ahmed
6
Karatepe, Osman M.
5
Park, Jungkun
5
Wang, Mo
5
Alfes, Kerstin
4
Bailey, Catherine
4
Gremler, Dwayne D.
4
Groth, Markus
4
Guy, Mary E.
4
Han, Su-Jin
4
Hur, Won-moo
4
Kim, Peter Beomcheol
4
Kwan, Ho Kwong
4
Miao, Li
4
Shi, Junqi
4
Singh, Prakash
4
Walsh, Gianfranco
4
Xu, Shi
4
Alrawadieh, Zaid
3
Altinay, Levent
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Cain, Lisa
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Fu, Na
3
Gabriel, Allison S.
3
Hu, Xiaoxiao
3
Jung, Hyo Sun
3
Knabe, Andreas
3
Kundi, Yasir Mansoor
3
Leung, Xi Y.
3
López-Cabarcos, M. Ángeles
3
Park, In-Jo
3
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Academy of Management journal : AMJ
1
Journal of business and psychology
1
Journal of management : JOM
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Personnel psychology : a journal of applied research
1
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ECONIS (ZBW)
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1
The bright side of emotional labor
Humphrey, Ronald H.
;
Ashforth, Blake E.
;
Diefendorff, …
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
Saved in:
2
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
3
Differences in emotional labor across cultures : a comparison of Chinese and US service workers
Allen, Joseph A.
;
Diefendorff, James M.
;
Ma, Yufeng
- In:
Journal of business and psychology
29
(
2014
)
1
,
pp. 21-35
Persistent link: https://www.econbiz.de/10010340201
Saved in:
4
The dynamic relationships of work affect and job satisfaction with perceptions of fit
Gabriel, Allison S.
;
Diefendorff, James M.
;
Chandler, …
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
2
,
pp. 389-420
Persistent link: https://www.econbiz.de/10010362470
Saved in:
5
Contextualizing emotional display rules : examining the roles of targets and discrete emotions in shaping display rule perceptions
Diefendorff, James M.
;
Greguras, Gary J.
- In:
Journal of management : JOM
35
(
2009
)
4
,
pp. 880-898
Persistent link: https://www.econbiz.de/10003872405
Saved in:
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