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subject:"Kundenzufriedenheit"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Quality management
30
Qualitätsmanagement
30
Dienstleistungsqualität
14
Service quality
14
Beziehungsmarketing
11
Relationship marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
B-to-B-Marketing
7
Business-to-business marketing
7
Hotel industry
7
Hotellerie
7
Product quality
5
Produktqualität
5
Consumer behaviour
4
E-commerce
4
Electronic Commerce
4
Konsumentenverhalten
4
Outsourcing
4
Confidence
3
Vertrauen
3
customer satisfaction
3
service quality
3
Bibliometrics
2
Bibliometrie
2
Brand management
2
Business process management
2
Distribution channel
2
Firm performance
2
Learning organization
2
Lernende Organisation
2
Lieferkette
2
Markenführung
2
Marketing management
2
Marketingmanagement
2
Online retailing
2
Online-Handel
2
Poland
2
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Article
15
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15
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15
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English
15
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Akter, Shahriar
1
Alnawas, Ibrahim
1
Boger, Ernest
1
Bruhn, Manfred
1
Cadeaux, Jack
1
Chan, Tommy K. H.
1
Chen, Hsi-Tien
1
Chennamaneni, Pavan Rao
1
Chi, Christina Geng-Qing
1
Chong, Alain Yee Loong
1
Christodoulides, George
1
Chua, Bee-Lia
1
Cox, Phillip
1
Dwivedi, Yogesh Kumar
1
Goffnett, Sean P.
1
Goh, Ben
1
Grobelna, Aleksandra
1
Hancock, Tyler
1
Hemsley-Brown, Jane
1
Hossain, Tasnim M. Taufique
1
Huffman, Lynn
1
Hutchinson, David
1
Jai, Catherine
1
Karim, Shahrim
1
Kuo, Chun-Min
1
Lee, Zach W. Y.
1
Leek, Sheena
1
Lueg, Jason E.
1
Marciszewska, Barbara
1
Mariadoss, Babu John
1
Ouyang, Zhe
1
Pomirleanu, Nadia
1
Saad, Mohammed
1
Schnebelen, Stefanie
1
Schäfer, Daniela B.
1
Sharma, Keshav Prasad
1
Song, Hua
1
Thadani, Dimple R.
1
Torres, Edwin N.
1
Uraiporn, Kattiyapornpong
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
15
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1
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
2
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
3
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
4
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
5
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
6
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
7
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
8
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
9
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
10
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
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