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subject:"Kundenzufriedenheit"
~person:"Sharma, Arun"
~subject:"Theorie"
~type:"article"
~type_genre:"Article in journal"
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European journal of marketing : EJM
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The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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