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subject:"Kundenzufriedenheit"
~subject:"Einzelhandel"
~subject:"Theorie"
~type_genre:"Article in journal"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Einzelhandel
Theorie
Sales behaviour
79
Verkaufsverhalten
79
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
Konsumentenverhalten
16
USA
16
United States
16
Customer satisfaction
8
Selling
8
Verkauf
8
Beziehungsmarketing
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Kundenservice
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Arbeitsverhalten
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Arbeitszufriedenheit
3
B-to-B-Marketing
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Business-to-business marketing
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China
3
Communication
3
Confidence
3
Corporate culture
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Deutschland
3
Dienstleistungsqualität
3
Germany
3
Job satisfaction
3
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3
New product development
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Article in journal
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16
Arbeitspapier
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Non-commercial literature
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Book section
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Alhouti, Sarah
1
Anthony, Christina I.
1
Arndt, Aaron D.
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Barksdale, Hiram C.
1
Beatty, Sharon E.
1
Butler, Timothy D.
1
Cowley, Elizabeth
1
Dahl, Darren W.
1
Davis, Lenita
1
Einav, Liran
1
Evanschitzky, Heiner
1
Gillison, Stephanie T.
1
Goh, Jin X.
1
Gopal, Das
1
Hall, Judith A.
1
Hamwi, G. Alexander
1
Hoffmann, Florian
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Inderst, Roman
1
Johnson, Catherine M.
1
Johnson, Julie T.
1
Karande, Kiran
1
Kehagias, John
1
Kim, Samuel Seongseop
1
Kuchler, Theresa
1
Levin, Jonathan
1
Loertscher, Simon
1
Madarász, Kristóf
1
Muir, Ellen V.
1
Northington, William Magnus
1
Prykop, Catja
1
Ramarajan, Lakshmi
1
Rigopoulou, Irini
1
Rothbard, Nancy P.
1
Rutherford, Brian N.
1
Sharma, Arun
1
Stockton, William
1
Sundaresan, Neel
1
Tao, Kungpo
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Journal of marketing theory and practice
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Academy of Management journal : AMJ
1
American economic journal : a journal of the American Economic Association
1
American economic review
1
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of customer behaviour
1
Journal of economic theory
1
Journal of political economy
1
Journal of retailing and consumer services
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
16
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1
Monopoly pricing, optimal randomization, and resale
Loertscher, Simon
;
Muir, Ellen V.
- In:
Journal of political economy
130
(
2022
)
3
,
pp. 566-635
Persistent link: https://www.econbiz.de/10012876177
Saved in:
2
Bargaining under the illusion of transparency
Madarász, Kristóf
- In:
American economic review
111
(
2021
)
11
,
pp. 3500-3539
Persistent link: https://www.econbiz.de/10012656020
Saved in:
3
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
4
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
5
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
6
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
7
Assessing sale strategies in online markets using matched listings
Einav, Liran
;
Kuchler, Theresa
;
Levin, Jonathan
; …
- In:
American economic journal : a journal of the American …
7
(
2015
)
2
,
pp. 215-247
Persistent link: https://www.econbiz.de/10011282796
Saved in:
8
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
9
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
10
Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
3
,
pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
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