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subject:"Lean management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~person:"Ha Thu Nguyen"
~subject:"Dienstleistungsqualität"
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Lean management
Dienstleistungsqualität
Customer satisfaction
2
Kundenzufriedenheit
2
Quality management
2
Qualitätsmanagement
2
Service quality
2
Viet Nam
2
Vietnam
2
customer satisfaction
2
Beziehungsmarketing
1
Consumer behaviour
1
Ecotourism
1
Einzelhandel
1
Ethiopia
1
Food retailing
1
Hotel industry
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Hotellerie
1
Kano model
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Konsumentenverhalten
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Lebensmitteleinzelhandel
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Measurement
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Messung
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RSQS
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Relationship marketing
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Retail trade
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Taiwan
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Tourism
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Vietnamese supermarkets
1
customer online reviews
1
customer ratings
1
hotel industry
1
quality
1
retail service quality scale
1
service
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sustainable tourism development
1
tourism service
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tourism service quality
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Ha Thu Nguyen
Shahin, Arash
8
Sodhi, Harsimran Singh
3
Sweis, Rateb J.
3
Chiarini, Andrea
2
Herrera, Roberto
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Janatyan, Nasibeh
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
2
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
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