Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen, Anh Thi Tu Le and Hoang Nguyen, Phong Thai Le
| Year of publication: |
2022
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|---|---|
| Authors: | Ha Thu Nguyen ; Anh Thi Tu Le ; Nguyen Hoang ; Phong Thai Le |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 36.2022, 2, p. 265-292
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| Subject: | customer online reviews | customer ratings | tourism service quality | hotel industry | tourism service | customer satisfaction | sustainable tourism development | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry | Vietnam | Viet Nam | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Ökotourismus | Ecotourism | Tourismus | Tourism |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.10037762 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013369910