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subject:"Qualitätsmanagement"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsmanagement"
~subject:"Service"
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Qualitätsmanagement
Dienstleistungsmanagement
Service
Dienstleistung
56
Services
56
Dienstleistungsqualität
26
Dienstleistungssektor
26
Service industry
26
Service quality
26
Beziehungsmarketing
19
Relationship marketing
19
Consumer behaviour
17
Konsumentenverhalten
17
Customer service
16
Kundenservice
16
Customer integration
15
Kundenintegration
15
Customer satisfaction
14
Kundenzufriedenheit
14
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
9
Services marketing
9
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Lieferantenmanagement
5
Service delivery
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsinnovation
4
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9
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1
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Article
10
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10
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English
10
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Akaka, Melissa Archpru
1
Anderson, Sidney
1
Bouman, Nijs
1
Brozovic, Danilo
1
Campbell, Colin L.
1
Elms, Jonathan
1
Ferraro, Carla
1
Fleming, David E.
1
Kim, Jong Min
1
Löbler, Helge
1
Martin, Charles L.
1
Nordin, Fredrik
1
Park, Sungjun
1
Ravald, Annika
1
Reynoso, Javier
1
Sands, Sean
1
Schnack, Alexander
1
Simonse, Lianne
1
Smith, Jeffery
1
Topaloglu, Omer
1
Vargo, Stephen L.
1
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Published in...
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The journal of services marketing
SpringerLink / Bücher
29
Journal of business research : JBR
21
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
Forum Dienstleistungsmanagement
15
Journal of service management
13
Journal of retailing and consumer services
12
Springer eBook Collection
11
Springer eBook Collection / Business and Economics
10
International journal of production economics
9
Wissenschaft & Praxis
9
International journal of hospitality management
8
Lehrbuch
8
International journal of quality and service sciences
7
Research
7
Schriften zum Produktionsmanagement
7
The journal of business & industrial marketing
7
Gabler Edition Wissenschaft
6
International journal of services and operations management
6
Journal of Business Research
6
European journal of marketing : EJM
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of productivity and quality management : IJPQM
5
The service industries journal
5
Beiträge zur Controlling-Forschung
4
ETLA Report
4
European research studies
4
Focus Dienstleistungsmarketing
4
Fokus Dienstleistungsmarketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
Schriftenreihe innovatives Dienstleistungsmanagement
4
Service business
4
European journal of operational research : EJOR
3
Handbook of service science ; [Vol. 1]
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of quality & reliability management
3
Journal of service theory and practice : JSTP
3
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ECONIS (ZBW)
10
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
3
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
4
Viewpoint: the need to evolve to a service logic mindset in Latin America
Reynoso, Javier
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 629-636
Persistent link: https://www.econbiz.de/10013407578
Saved in:
5
Humans' relationship to nature : framing sustainable marketing
Löbler, Helge
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 73-82
Persistent link: https://www.econbiz.de/10011615661
Saved in:
6
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
Saved in:
7
Under-promising and over-delivering : pleasing the customer or strategic blunder?
Topaloglu, Omer
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 720-732
Persistent link: https://www.econbiz.de/10011801512
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
10
Making sense of service dynamics : the honeybee metaphor
Brozovic, Danilo
;
Ravald, Annika
;
Nordin, Fredrik
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 634-644
Persistent link: https://www.econbiz.de/10011418379
Saved in:
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