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subject:"Relationship marketing"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Customer Management : Vertriebs- und Servicekonzepte der Zukunft"
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Relationship marketing
Quality management
68
Qualitätsmanagement
68
Benchmarking
34
Dienstleistungsqualität
18
Service quality
18
Performance measurement
11
Performance-Messung
11
AHP approach
10
AHP-Verfahren
10
India
9
Indien
9
Industrie
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Manufacturing industries
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Business process management
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Prozessmanagement
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Business excellence
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Continuous improvement
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Firm performance
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Higher education institution
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Hochschule
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Lieferkette
6
Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Quality improvement
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Supply chain
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Unternehmenserfolg
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Beziehungsmarketing
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Einführung
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New product development
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USA
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United States
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Analytical hierarchy process
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Brasilien
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Brazil
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Customer satisfaction
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Keuper, Frank
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Schuld, Michael
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Ahmed, Shamsuddin
1
Amagoh, Francis
1
Brüggemann, Christopher
1
Chithambaranathan, P.
1
Dorion, Eric
1
Eberle, Luciene
1
Milan, Gabriel Sperandio
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Neuhaus, Sarah
1
Palaniappan, P. L. K.
1
Subramanian, Nachiappan
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Benchmarking : an international journal ; BIJ
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Quality management journal : QMJ
4
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Customising stakeholder management strategies : concepts for long-term business success
2
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ECONIS (ZBW)
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1
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
2
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
3
Qualität des Point of Sale : Wege zur besseren Kommunikation im Rahmen des Customer Management
Schuld, Michael
;
Keuper, Frank
;
Neuhaus, Sarah
- In:
Customer Management : Vertriebs- und Servicekonzepte …
,
(pp. 433-456)
.
2011
Persistent link: https://www.econbiz.de/10009426828
Saved in:
4
Qualität betrieblicher Weiterbildung im Rahmen des Customer Management
Schuld, Michael
;
Keuper, Frank
;
Brüggemann, Christopher
- In:
Customer Management : Vertriebs- und Servicekonzepte …
,
(pp. 363-390)
.
2011
Persistent link: https://www.econbiz.de/10009426835
Saved in:
5
Application of QFD in product development of a glass manufacturing company in Kazakhstan
Ahmed, Shamsuddin
;
Amagoh, Francis
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
2
,
pp. 195-213
Persistent link: https://www.econbiz.de/10008648024
Saved in:
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