Service quality dimensions and customer satisfaction in a Brazilian university context
Luciene Eberle, Gabriel Sperandio Milan and Eric Dorion (University of Caxias do Sul, Caxias do Sul, Brazil)
| Year of publication: |
2016
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|---|---|
| Authors: | Eberle, Luciene ; Milan, Gabriel Sperandio ; Dorion, Eric |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 7, p. 1697-1716
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| Subject: | Benchmarking | Customer satisfaction | Educational services | Customer retention | Service industry | Quality dimensions | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Dienstleistungssektor | Brasilien | Brazil | Hochschule | Higher education institution | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-09-2014-0089 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011548039