//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Relationship marketing"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Total quality management & business excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Beschwerdemanagement
39
Complaint management
39
Dienstleistungsqualität
30
Service quality
30
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
20
Customer service
12
Kundenservice
12
Service recovery
11
Emotion
6
Online retailing
5
Online-Handel
5
Service failure
5
Gastgewerbe
4
Gastronomie
4
Hospitality industry
4
Mobile communications
4
Mobilkommunikation
4
Restaurant industry
4
Tourism industry
4
Tourismuswirtschaft
4
Viral marketing
4
Virales Marketing
4
China
3
Dienstleistungsmanagement
3
Hotel industry
3
Hotellerie
3
Selbstbedienung
3
Self-service
3
Service failures
3
Service management
3
service recovery
3
Airline
2
Arbeitszufriedenheit
2
Bibliometrics
2
Bibliometrie
2
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
20
Aufsatz in Zeitschrift
20
Language
All
English
20
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Wei, Jiahua
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Au, Norman
1
Bradley, Graham L.
1
Chao, Cheng-Min
1
Cheng, Bor-Wen
1
Cheng, Yu-chi
1
Chi, Christina Geng-qing
1
Chih, Wen-hai
1
Cobanoglu, Cihan
1
De Keyser, Arne
1
Ekiz, Erdogan H.
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
Gruber, Thorsten
1
Hanks, Lydia
1
Hou, Zhiping
1
Hsu, Li-chun
1
Huang, Yinghua
1
Huang, Zhuowei
1
Høgevold, Nils
1
Kim, Taegoo
1
Lee, Gyehee
1
Li, Chao
1
Lin, Xi
1
Liu, Qing
1
Lu, Hui
1
Ma, Shihan
1
Miao, Li
1
Ndubisi, Nelson Oly
1
Omran, Behzad Abound
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Phabmixay, Chanthaly S.
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Managing service quality : MSQ ; an international journal
Total quality management & business excellence
Journal of business research : JBR
38
Journal of retailing and consumer services
26
International journal of hospitality management
25
The journal of services marketing
19
The service industries journal
14
Journal of hospitality marketing & management
13
Journal of service research : JSR
11
Service business
10
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
3
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
6
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
7
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->