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subject:"Relationship marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
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Relationship marketing
Customer satisfaction
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6
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customer value
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Başgöze, Pınar
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Cheng, Lee-ting
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
55
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
34
International journal of hospitality management
25
SpringerLink / Bücher
19
Journal of the Academy of Marketing Science
18
Journal of service research : JSR
15
The service industries journal
15
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
The journal of services marketing
14
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
Journal of creating value
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Gabler Edition Wissenschaft
11
Journal of marketing research : JMR
10
The journal of product & brand management
10
Tourism management : research, policies, practice
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Journal of marketing management : MM
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
The TQM journal : the international review of organizational improvement
8
Cogent business & management
7
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Springer eBook Collection / Business and Economics
7
Harvard-Business-Manager : das Wissen der Besten
6
International journal of services and operations management
6
Journal of business-to-business marketing
6
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ECONIS (ZBW)
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1
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin
;
Chang, Tien-Hsiang
;
Lin, Arthu
;
Lin, Sheng-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
Saved in:
3
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
4
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
5
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
6
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
7
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
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