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subject:"Relationship marketing"
~person:"Haber, Nicolas"
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Relationship marketing
Beziehungsmarketing
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Dienstleistungsqualität
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Quality management
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Qualitätsmanagement
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Service quality
3
AHP approach
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QFD
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analytic hierarchy process
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customer requirement prioritisation
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customer requirements
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customer satisfaction
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fuzzy logic
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medical devices
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modularisation
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product-service system (PSS)
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product-service systems
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quality function deployment
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quality function deployment (QFD)
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regulated market
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Haber, Nicolas
Bruhn, Manfred
14
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Herrmann, Andreas
4
Payne, Adrian
4
Smith, Alan D.
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Stauss, Bernd
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Choi, Beom Joon
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Dietrich, Martin
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Fargnoli, Mario
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Görgmaier, Dietmar
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Huber, Frank
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Masudin, Ilyas
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Mysen, Tore
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Restuputri, Dian Palupi
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Shahin, Arash
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Svensson, Göran
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Agwu, Professor Edwin
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Bonfanti, Angelo
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Burr, Wolfgang
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Bürsner, Simone
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Cafaro, Paul G.
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Carvalho, Raíssa Souto Maior Corrêa de
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Chakraborty, Subhajit
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Chavadi, Chandan Andanesh
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Chin, Kwai Sang
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Cockalo, Dragan
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Cudney, Elizabeth A.
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Dabestani, Reza
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Devadasan, S. R.
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Fröhling, Oliver
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Georgi, Dominik
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Giovanis, Apostolos
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Green, Kenneth W.
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International journal of production research
1
International journal of services and operations management : IJSOM
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Integrating QFD for product-service systems with the Kano model and fuzzy AHP
Haber, Nicolas
;
Fargnoli, Mario
;
Sakao, Tomohiko
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 929-954
Persistent link: https://www.econbiz.de/10012256673
Saved in:
2
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
3
PSS modularisation : a customer-driven integrated approach
Fargnoli, Mario
;
Haber, Nicolas
;
Sakao, Tomohiko
- In:
International journal of production research
57
(
2019
)
13
,
pp. 4061-4077
Persistent link: https://www.econbiz.de/10012193405
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