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subject:"Robot"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service theory and practice"
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Search: subject_exact:"Industrieroboter"
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Robot
Roboter
37
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
18
Konsumentenverhalten
18
Service robot
15
Customer satisfaction
13
Kundenzufriedenheit
13
Customer service
11
Kundenservice
11
Artificial intelligence
9
Hotel industry
9
Hotellerie
9
Künstliche Intelligenz
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Service robots
9
Beziehungsmarketing
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Relationship marketing
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Dienstleistung
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Services
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Hospital
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Krankenhaus
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Coronavirus
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Gastgewerbe
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Hospitality industry
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Gastronomie
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Restaurant industry
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Anthropomorphism
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Beschwerdemanagement
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COVID-19
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Complaint management
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Confidence
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Data protection
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Datenschutz
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Dienstleistungssektor
3
Emotion
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Robotics
3
Robots
3
Service industry
3
Vertrauen
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English
37
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Xie, Lishan
3
Balderas-Cejudo, Adela
2
Buhalis, Dimitrios
2
Choe, Ja Young
2
Fuchs, Galia
2
Hacikara, Ahmet
2
Hara, Tadayuki
2
Hwang, Jinsoo
2
Kim, Heather Markham
2
Kim, Jinkyung Jenny
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Liu, Canmian
2
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Pizam, Abraham
2
Sethi, Deepa
2
Shen, Ye
2
State, Olimpia
2
Zhang, Tingting
2
Arasli, Hüseyin
1
Badu-Baiden, Frank
1
Bai, Billy
1
Cao, Xingping
1
Chang, Yaping
1
Chaulagain, Suja
1
Chen, Ching-fu
1
Chen, Qiurong
1
Chen, Tom
1
Choi, Youngjoon
1
Chung, Namho
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Cobanoglu, Cihan
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Eluwole, Kayode Kolawole
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Fu, Shixuan
1
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International journal of hospitality management
Journal of service theory and practice
International journal of production research
69
Technological forecasting & social change : an international journal
45
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Journal of service management
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Service business
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
The service industries journal
6
ERIM report series research in management
5
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ECONIS (ZBW)
37
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1
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
2
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
3
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
4
The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
Saved in:
5
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
6
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
7
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
8
Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing
;
Hsiao, Aaron
;
Reid, Sacha
;
Ma, Emily Jintao
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
Saved in:
9
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
10
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
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