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subject:"Service industry"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~subject:"Customer satisfaction"
~subject:"Customer service"
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Service industry
Customer satisfaction
Customer service
Services marketing
20
Dienstleistungsmarketing
19
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Kundenzufriedenheit
11
Brand image
6
Brand management
6
Dienstleistung
6
Dienstleistungssektor
6
Markenführung
6
Markenimage
6
Services
6
Brand
5
Markenartikel
5
Brand loyalty
2
Kundenservice
2
Markentreue
2
Service branding
2
Service-Dominant Logic
2
Service-dominant logic
2
Viral marketing
2
Virales Marketing
2
Air transport
1
Airline
1
Airline service
1
Artificial intelligence
1
B-to-B-Marketing
1
B2B services
1
Bank
1
Bank marketing
1
Banking
1
Bankmarketing
1
Beschwerdemanagement
1
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2
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13
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13
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13
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English
13
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Ackermann, Claire-Lise
1
Beck, Jonathan M.
1
Belboula, Imène
1
Bodet, Guillaume
1
Bone, Sterling A.
1
Chen, Tom
1
Chrysochou, Polymeros
1
DeTienne, Kristen Bell
1
Duffy, Sarah
1
Edvardsson, Bo
1
Field, Joy M.
1
Finsterwalder, Jörg
1
Fotheringham, Darima
1
Grohmann, Marcella Maria
1
Gustafsson, Anders
1
Hoang Thi Phuong Thao
1
Huang, Ming-Hui
1
Kamarulzaman, Yusniza
1
Kim, Renee B.
1
Koskela-Huotari, Kaisa
1
Krystallis, Athanasios
1
Kuppelwieser, Volker
1
Lassar, Walfried M.
1
Le Thi Hong Tam
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Mohd-Any, Amrul Asraf
1
Mustak, Mekhail
1
Ngo, Liem Viet
1
Northey, Gavin
1
Ostrom, Amy L.
1
Park, Joonyong
1
Perényi, Áron
1
Prajitmutita, Lyn Manassannan
1
Prentice, Catherine
1
Randhawa, Praneet
1
Roy, Sanjit
1
Sarker, Moniruzzaman
1
Shekhar, Vaibhav
1
Subramony, Mahesh
1
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Published in...
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Journal of retailing and consumer services
Journal of service research
The journal of services marketing
13
Journal of service research : JSR
11
Journal of service management
10
Services marketing quarterly
9
European journal of marketing : EJM
6
Fokus Dienstleistungsmarketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
SpringerLink / Bücher
5
The service industries journal
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Neue Herausforderungen an das Dienstleistungsmarketing
4
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
3
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
International journal of quality and service sciences
3
Journal of business research : JBR
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Managing service quality : MSQ ; an international journal
3
Marketing theory
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
The international journal of bank marketing : IJBM
3
The journal of business & industrial marketing
3
A Research Agenda for Service Marketing
2
Advances in services marketing
2
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
2
Business process management journal
2
Business-to-Business-Marketing
2
DUV / Wirtschaftswissenschaft
2
Dienstleistungsmanagement : Jahrbuch
2
Entrepreneurial Marketing : Besonderheiten, Aufgaben und Lösungsansätze für Gründungsunternehmen
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
2
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ECONIS (ZBW)
13
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
4
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
Saved in:
5
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
6
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
9
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
10
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
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