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subject:"Service industry"
~person:"Becker-Özcamlica, Hürrem"
~person:"Danaher, Peter J."
~subject:"Service quality"
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Service industry
Service quality
Customer service
2
Dienstleistungsberufe
2
Dienstleistungssektor
2
Kundenservice
2
Service workers
2
Arbeitskräfte
1
Arbeitsverhalten
1
Beziehungsmarketing
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Confidence
1
Consumer behaviour
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Creativity
1
Customer trust
1
Dienstleistungsqualität
1
Employee behavior
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Experimental design
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Frontline service employees
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Konsumentenverhalten
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Kreativität
1
Market orientation
1
Relationship marketing
1
SMO-aligned behavior
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Service encounter
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Sustainability
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Tourism employees
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Tourismusberufe
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Value-based brand choice
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Vertrauen
1
Viral marketing
1
Virales Marketing
1
Word-of-mouth
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Work behaviour
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Workforce
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ambidexterity
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attention to detail
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creativity
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frontline service employee performance
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Becker-Özcamlica, Hürrem
Danaher, Peter J.
Salverda, Wiemer
6
Reichwald, Ralf
4
Schipanski, Agnes
4
Dunkel, Wolfgang
3
Korczynski, Marek
3
Schettkat, Ronald
3
Bazen, Stephen
2
Beatson, Amanda
2
Beyers, William B.
2
Birken, Thomas
2
Brady, Michael K.
2
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Frenz, Martin
2
Gregory, Mary
2
Groth, Markus
2
Hermann, Sibylle
2
Hüning, Hasko
2
Lings, Ian
2
Lucifora, Claudio
2
Nickel, Hildegard Maria
2
Subramony, Mahesh
2
Söderlund, Magnus
2
Wagner, Alexandra
2
Abdelkafi, Nizar
1
Afting, Matthias
1
Althoff, Lukas
1
Aquino, Karl
1
Arli, Denni
1
Baethge, Martin
1
Barnes, Donald C.
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Baukrowitz, Andrea
1
Baumol, William J.
1
Becker, Laura
1
Bell, Simon J.
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Bertram, Hans-Georg
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Bhatnagar, Kushagra
1
Bieberbach, Florian
1
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Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
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