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subject:"Service management"
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Search: subject_exact:"Retourenmanagement"
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Subject
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Service management
Customer service
875
Kundenservice
875
Dienstleistungsqualität
563
Service quality
563
Kundenzufriedenheit
464
Customer satisfaction
463
Beziehungsmarketing
441
Relationship marketing
441
Consumer behaviour
373
Konsumentenverhalten
373
Beschwerdemanagement
174
Complaint management
173
Dienstleistungssektor
125
Service industry
125
Emotion
114
Arbeitsverhalten
82
Work behaviour
82
Dienstleistung
63
Einzelhandel
63
Retail trade
62
Services
61
Online retailing
60
Online-Handel
60
Salespeople
55
Service recovery
55
Verkaufspersonal
55
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
47
Roboter
47
Electronic Commerce
46
Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
36
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
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3
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Article
24
Book / Working Paper
4
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24
Aufsatz in Zeitschrift
24
Aufsatzsammlung
1
Konferenzschrift
1
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English
24
German
4
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All
Akaka, Melissa Archpru
1
Allen, Alexis M.
1
Anaya, Gerardo Joel
1
Bacile, Todd J.
1
Bai, Billy
1
Bizjak, Boštjan
1
Bone, Sterling
1
Boon-Cheong Chew
1
Bowen, David E.
1
Bruhn, Manfred
1
Budurēs, Christos
1
Cai, Ruiying
1
Chang, Elizabeth
1
Chase, Richard B.
1
Cheung, Fung Yi Millissa
1
Cronin, J. J.
1
Dorne, Raphael
1
Ellway, Benjamin
1
Fabjan, Daša3
1
Fellesson, Markus
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Gouthier, Matthias H. J.
1
Gregoire, Yany
1
Gursoy, Dogan
1
Gustafsson, Anders
1
Haytko, Diana
1
Hu, Rong
1
Hussain, Omar Khadeer
1
Hyde, Kenneth F.
1
Knežević, Mladen
1
Kukulj, Staša
1
Lay Hong Tan
1
Lesaint, David
1
Li, Minglong
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Nan
1
Liu, Yanling
1
Luczak, Holger
1
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Published in...
All
International journal of hospitality management
4
SpringerLink / Bücher
3
Human resource management review
2
Journal of business research : JBR
2
The journal of services marketing
2
Business process management journal
1
California management review
1
Die Betriebswirtschaft : DBW
1
International journal of contemporary hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing theory and practice : JMTP
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management decision : MD
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Operations management research : OMR ; advancing practice through theory
1
Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation
1
Springer eBook Collection / Business and Economics
1
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ECONIS (ZBW)
28
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
3
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
4
A commentary on "the role of services in the future"
Cronin, J. J.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10012483498
Saved in:
5
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
6
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
7
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
8
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
9
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
10
Past, present and future of contact centers : a literature review
Saberi, Morteza
;
Hussain, Omar Khadeer
;
Chang, Elizabeth
- In:
Business process management journal
23
(
2017
)
3
,
pp. 574-597
Persistent link: https://www.econbiz.de/10011744777
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