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subject:"Service quality"
~isPartOf:"Harvard business review : HBR"
~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
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Service quality
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Customer retention
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Harvard business review : HBR
Journal of retailing and consumer services
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Innovatives Markenmanagement
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International journal of contemporary hospitality management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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International journal of business excellence
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Customer loyalty is overrated
Lafley, A . G.
;
Martin, Roger L.
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 47-54
Persistent link: https://www.econbiz.de/10011632644
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2
The elements of value : measuring-and delivering- what consumers really want
Almquist, Eric
;
Senior, John
;
Block, Nicholas
- In:
Harvard business review : HBR
94
(
2016
)
9
,
pp. 47-53
Persistent link: https://www.econbiz.de/10011550434
Saved in:
3
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
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