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subject:"Service quality"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of marketing management : MM"
~language:"eng"
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Service quality
Emotion
58
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
10
Customer satisfaction
10
Kundenzufriedenheit
10
Relationship marketing
10
Social Web
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Anthropologie
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Anthropology
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Dienstleistungsqualität
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Großbritannien
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Werbewirkung
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emotions
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Bhandari, Upasna
1
Chang, Klarissa
1
Connelly, Catherine E.
1
Daunt, Kate L.
1
Fisk, Glenda, M.
1
Garry, Tony
1
Harris, Lloyd C.
1
Lau, Raymond Yiu Keung
1
Li, Chunping
1
Luo, Bei
1
Neben, Tillmann
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Turel, Ofir
1
White, Christopher J.
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of marketing management : MM
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Journal of service research
7
Journal of service theory and practice
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Tourism review
5
Journal of health organization and management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Health marketing quarterly
3
International journal of business excellence : IJBEX
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
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ECONIS (ZBW)
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1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
2
Understanding the impact of perceived visual aesthetics on user evaluations : an emotional perspective
Bhandari, Upasna
;
Chang, Klarissa
;
Neben, Tillmann
- In:
Information & management : the internat. journal of …
56
(
2019
)
1
,
pp. 85-93
Persistent link: https://www.econbiz.de/10011990558
Saved in:
3
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
4
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
5
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
6
An investigation into the mediating influence of consumer expertise on the antecedents and consequences of affect within professional service markets
Garry, Tony
- In:
Journal of marketing management : MM
23
(
2007
)
5/6
,
pp. 461-481
Persistent link: https://www.econbiz.de/10003492221
Saved in:
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