Service with an e-smile : employee authenticity and customer use of web-based support services
Ofir Turel; Catherine E. Connelly; Glenda, M. Fisk
| Year of publication: |
2013
|
|---|---|
| Authors: | Turel, Ofir ; Connelly, Catherine E. ; Fisk, Glenda, M. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 50.2013, 2/3, p. 98-104
|
| Subject: | Web-based support service | e-service | Service encounters | Emotions | Authenticity | Technology use | Post-adoption | Emotion | Digitale Dienste | Web-based service | Kundenservice | Customer service | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Internet | Dienstleistung | Services |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009744089