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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
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Service quality
Emotion
98
Consumer behaviour
51
Konsumentenverhalten
51
Customer satisfaction
26
Kundenzufriedenheit
26
Beziehungsmarketing
24
Relationship marketing
24
Dienstleistungsqualität
18
Stress
8
Work stress
8
Advertising effects
7
Arbeitszufriedenheit
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Brand management
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Job satisfaction
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Markenführung
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Werbewirkung
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Emotional exhaustion
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Marketingmanagement
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Work behaviour
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emotions
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Gastronomie
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18
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Kim, Min-su
2
Alan, Alev Kocak
1
Chen, WeiWei
1
Daunt, Kate L.
1
Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Garry, Tony
1
Gip, Huy
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Iglesias-Argüelles, Víctor
1
Jeon, Aeeun
1
Jeon, Sunran
1
Kabadayi, Ebru Tumer
1
Kim, Jiyoung
1
Lee, Changyong
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
1
Liu, Tzu-wei
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Luria, Gil
1
Min, Jihye
1
Moliner-Tena, Miguel
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Monferrer-Tirado, Diego
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Park, Yongtae
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Pasamehmetoglu, Aysin
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Prashar, Sanjeev
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Teng, Ching-i
1
Varela-Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Edward Shih-tse
1
White, Christopher J.
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Journal of marketing management : MM
Service business
The service industries journal
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
Journal of service research
7
Journal of service theory and practice
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Tourism review
5
Journal of health organization and management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
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ECONIS (ZBW)
18
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
5
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
6
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
7
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
8
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
9
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
10
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
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