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subject:"Service quality"
~isPartOf:"The journal of services marketing"
~subject:"Corporate reputation"
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Service quality
Corporate reputation
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Beziehungsmarketing
5
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5
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5
Kundenbindung
5
Kundenzufriedenheit
5
Relationship marketing
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Loyalty
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The journal of services marketing
Journal of retailing and consumer services
10
The service industries journal
4
Cogent business & management
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Services marketing quarterly
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2
International journal of services and operations management : IJSOM
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Journal for global business advancement : JGBA
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Journal of business economics and management
2
Journal of business research : JBR
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Journal of contemporary management : JMC
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Journal of hospitality marketing & management
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Journal of service management
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Journal of travel and tourism marketing
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Marktorientiertes Management
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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SpringerLink / Bücher
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The journal of applied business research
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The journal of product innovation management : an international publication of the Product Development & Management Association
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Academic journal of economic studies
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Advances in hospitality and leisure
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Asia Pacific journal of marketing and logistics
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Bangladesh journal of political economy
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Benchmarking : an international journal
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Brand management ; Vol. 2
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EIKV Schriftenreihe zum Wissens- und Wertemanagement
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Electronic commerce research and applications
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EuroMed journal of management
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Future of Business and Finance
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
4
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
5
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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