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subject:"Service quality"
~person:"Chen, Shu-Ching"
~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kundenloyalität"
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Service quality
Konsumentenverhalten
Kundenzufriedenheit
Beziehungsmarketing
3
Customer retention
3
Kundenbindung
3
Relationship marketing
3
Customer loyalty
2
Customer satisfaction
2
Service encounter
2
Competition
1
Confidence
1
Consumer behaviour
1
Customer service
1
Customer value
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Dyad
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Emotion
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Kundenservice
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Kundenwert
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Love
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Trust
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Vertrauen
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Chen, Shu-Ching
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Langmann, Kristin
3
Oehler, Andreas
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Pérez, Andrea
3
Wong, IpKin Anthony
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Aksoy, Lerzan
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Arnold, Mark J.
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Bauer, Hans H.
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Bitner, Mary Jo
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Brunsø, Karen
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Buoye, Alexander
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Chang, Chun-Ming
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Chen McCain, Shiang-Lih
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Chen, Mu-Chen
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Cossío-Silva, Francisco-José
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Faßnacht, Martin
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Freed, Larry
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Fuchs, Gerhard
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Glöckner, Andreas
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Han, Heesup
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Islam, Tahir
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Keßel, Sebastian Christian
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Makanyeza, Charles
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Martinelli, Elisa
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Meier, Beat
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Australasian marketing journal
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
2
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1
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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2
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
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