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subject:"Service quality"
~person:"Gouthier, Matthias H. J."
~person:"Han, Heesup"
~subject:"Verhalten in Organisationen"
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Service quality
Verhalten in Organisationen
Emotion
32
Consumer behaviour
22
Konsumentenverhalten
22
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
8
Hotel industry
8
Hotellerie
8
Cognition
5
Gastronomie
5
Holiday behaviour
5
Kognition
5
Restaurant industry
5
Tourism
5
Tourismus
5
Urlaubsverhalten
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Employee retention
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Mitarbeiterbindung
4
USA
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United States
4
Emotions
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Islam
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Personality psychology
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Persönlichkeitspsychologie
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Social norm
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Soziale Norm
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behavioral intentions
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Arbeitsmobilität
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Consumer attitudes
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Corporate reputation
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Ethics
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Ethik
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Gouthier, Matthias H. J.
Han, Heesup
Ashkanasy, Neal M.
20
Härtel, Charmine E. J.
8
Geddes, Deanna
7
Lindebaum, Dirk
7
Medler-Liraz, Hana
7
De Clercq, Dirk
6
Fineman, Stephen
6
Fan, Xiucheng
5
Fröse, Marlies W.
5
Gabriel, Yiannis
5
Grandey, Alicia
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Rafaeli, Anat
5
Seger-Guttmann, Tali
5
Siddiqui, Danish Ahmed
5
Svensson, Göran
5
Vinh Van Thai
5
Zerbe, Wilfred J.
5
Barclay, Laurie J.
4
Du, Jiangang
4
Feng, Tianjun
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Kaudela-Baum, Stephanie
4
Madera, Juan M.
4
Menges, Jochen
4
Miao, Li
4
Moon, Tae Won
4
Prentice, Catherine
4
Slåtten, Terje
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
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Journal of travel and tourism marketing
4
Journal of service management
2
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; 6. Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing
1
International journal of hospitality management
1
Journal of service research : JSR
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
10
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1
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
2
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
3
Halal-friendly hotels : impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 729-746
Persistent link: https://www.econbiz.de/10012179463
Saved in:
4
How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias
;
Gouthier, Matthias H. J.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
Saved in:
5
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions
Jani, Dev
;
Han, Heesup
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 731-746
Persistent link: https://www.econbiz.de/10010405069
Saved in:
6
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
7
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
8
Stolze Mitarbeiter, exzellente Dienstleistungen : empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence
Gouthier, Matthias H. J.
;
Krämer, Tobias
;
Eitelberg, …
- In:
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; …
,
(pp. 209-230)
.
2012
Persistent link: https://www.econbiz.de/10009559273
Saved in:
9
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
10
Mitarbeiterstolz und Service Excellenz
Gouthier, Matthias H. J.
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 383-397)
.
2007
Persistent link: https://www.econbiz.de/10003596219
Saved in:
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