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subject:"Service quality"
~person:"Hur, Won-Moo"
~person:"Vázquez Casielles, Rodolfo"
~subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
Emotion
21
Arbeitsverhalten
9
Work behaviour
9
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Kundenzufriedenheit
7
Relationship marketing
7
Arbeitszufriedenheit
6
Dienstleistungsqualität
6
Emotional exhaustion
6
Job satisfaction
6
Stress
5
Work stress
5
Arbeitsleistung
4
Customer incivility
4
Job performance
4
Leistungsmotivation
4
Work motivation
4
Customer service
3
Emotional labor
3
Kundenservice
3
Salespeople
3
Verkaufspersonal
3
Artificial intelligence
2
Beschwerdemanagement
2
Complaint management
2
Coworker incivility
2
Creativity
2
Customer orientation
2
Einzelhandel
2
Experiment
2
Kreativität
2
Künstliche Intelligenz
2
Motivation
2
Retail trade
2
emotional labor
2
Abusive supervision
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Hur, Won-Moo
Vázquez Casielles, Rodolfo
Han, Heesup
10
Barnes, Donald C.
6
Folse, Judith Anne Garretson
6
Ladhari, Riadh
6
Medler-Liraz, Hana
6
Ahn, Jiseon
5
Babin, Barry J.
5
Chebat, Jean-Charles
5
Fan, Xiucheng
5
Grandey, Alicia
5
Hanks, Lydia
5
Huan, Tzung-cheng
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Qu, Hailin
5
Ribeiro, Manuel Alector
5
Seger-Guttmann, Tali
5
Svensson, Göran
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Delcourt, Cécile
4
Du, Jiangang
4
Feng, Tianjun
4
Gremler, Dwayne D.
4
Groth, Markus
4
Guchait, Priyanko
4
Hussain, Khalid
4
Hyun, Sunghyup Sean
4
Härtel, Charmine E. J.
4
Junaid, Muhammad
4
Kim, Woo Gon
4
Lee, JungHoon
4
Miao, Li
4
Ok, Chihyung
4
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Journal of retailing and consumer services
2
Service business
2
The service industries journal
2
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Marketing letters : a journal of research in marketing
1
The journal of asset management
1
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ECONIS (ZBW)
12
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1
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10
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12
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1
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
2
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
3
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
4
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
5
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
6
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
7
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
8
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
9
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
10
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
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