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subject:"Service quality"
~person:"Hussain, Khalid"
~person:"Vázquez Casielles, Rodolfo"
~subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
Emotion
13
Consumer behaviour
10
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10
Brand management
6
Customer satisfaction
6
Kundenzufriedenheit
6
Markenführung
6
Relationship marketing
6
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5
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5
Brand image
4
Dienstleistungsqualität
4
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4
brand love
4
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2
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emotion
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Hussain, Khalid
Vázquez Casielles, Rodolfo
Han, Heesup
10
Barnes, Donald C.
6
Folse, Judith Anne Garretson
6
Hur, Won-Moo
6
Ladhari, Riadh
6
Medler-Liraz, Hana
6
Ahn, Jiseon
5
Babin, Barry J.
5
Chebat, Jean-Charles
5
Fan, Xiucheng
5
Grandey, Alicia
5
Hanks, Lydia
5
Huan, Tzung-cheng
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Moon, Tae Won
5
Qu, Hailin
5
Ribeiro, Manuel Alector
5
Seger-Guttmann, Tali
5
Svensson, Göran
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Delcourt, Cécile
4
Du, Jiangang
4
Feng, Tianjun
4
Gremler, Dwayne D.
4
Groth, Markus
4
Guchait, Priyanko
4
Hyun, Sunghyup Sean
4
Härtel, Charmine E. J.
4
Junaid, Muhammad
4
Kim, Woo Gon
4
Lee, JungHoon
4
Miao, Li
4
Ok, Chihyung
4
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International journal of market research
2
The service industries journal
2
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
Middle East journal of management : MEJM
1
The journal of asset management
1
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
2
Nature of brand love : examining its variable effect on engagement and well-being
Junaid, Muhammad
;
Hussain, Khalid
;
Basit, Abdul
;
Hou, Fujun
- In:
The journal of asset management
27
(
2020
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10012298791
Saved in:
3
Reviving consumer-alienation in the discourse of consumers' negativity
Junaid, Muhammad
;
Hou, Fujun
;
Hussain, Khalid
- In:
International journal of market research
61
(
2019
)
6
,
pp. 568-570
Persistent link: https://www.econbiz.de/10012172441
Saved in:
4
Addressing the dichotomy of brand love
Junaid, Muhammad
;
Hussain, Khalid
;
Hou, Fujun
- In:
International journal of market research
61
(
2019
)
6
,
pp. 577-580
Persistent link: https://www.econbiz.de/10012172461
Saved in:
5
Impact of brand personality, perceived quality and perceived value on brand love : moderating role of emotional stability
Junaid, Muhammad
;
Hussain, Khalid
- In:
Middle East journal of management : MEJM
3
(
2016
)
4
,
pp. 278-293
Persistent link: https://www.econbiz.de/10011636927
Saved in:
6
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
7
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
8
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
9
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
10
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
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