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subject:"Service workers"
~isPartOf:"Human resource management review"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistungsberufe"
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Service workers
Dienstleistungsberufe
4
Beziehungsmarketing
2
Emotion
2
Relationship marketing
2
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Arlie Russell Hochschild
1
Betriebsklima
1
Consumer behaviour
1
Criticism
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
EU countries
1
EU-Staaten
1
Familie-Beruf
1
Israel
1
Job satisfaction
1
Konsumentenverhalten
1
Kritik
1
Kundenservice
1
Organizational psychology
1
Service industry
1
Service quality
1
Sharon C. Bolton
1
Theorie
1
Theory
1
Work climate
1
Work-life balance
1
aggression
1
consumer rage
1
customer abuse
1
customer deviant behaviour
1
customer misbehaviour
1
customer sovereignty
1
fsQCA
1
interactive service work
1
service work
1
workplace
1
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Type of publication
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Article
4
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
4
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English
4
Author
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Abendroth, Anja-Kristin
1
Brook, Paul
1
Den Dulk, Laura
1
Evans, Claire
1
Grandey, Alicia
1
Korczynski, Marek
1
Rafaeli, Anat
1
Ravid, Shy
1
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Published in...
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Human resource management review
Work, employment & society : a journal of the British Sociological Association
The journal of services marketing
12
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Service business
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
2
Services marketing quarterly
2
The American economic review
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
BJIR : an international journal of employment relations
1
British journal of management : BJM
1
Chinese management studies : CMS
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Human relations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
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ECONIS (ZBW)
4
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1
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
2
Support for the work-life balance in Europe : the impact of state, workplace and family support on work-life balance satisfaction
Abendroth, Anja-Kristin
;
Den Dulk, Laura
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
2
,
pp. 234-256
Persistent link: https://www.econbiz.de/10009156870
Saved in:
3
Expressions of anger in Israeli workplaces : the special place of customer interactions
Ravid, Shy
;
Rafaeli, Anat
;
Grandey, Alicia
- In:
Human resource management review
20
(
2010
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10003987125
Saved in:
4
In critical defence of "emotional labour" : refuting Bolton's critique of Hochschild's concept
Brook, Paul
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 531-548
Persistent link: https://www.econbiz.de/10003890474
Saved in:
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