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subject:"Service workers"
~person:"Goussinsky, Ruhama"
~person:"Han, Su-Jin"
~type_genre:"Article in journal"
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Service workers
Dienstleistungsberufe
4
2007-2008
2
Arbeitsverhalten
2
Consumer behaviour
2
Customer service
2
Emotion
2
Gastronomie
2
Gewalt
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Israel
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Konsumentenverhalten
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Kundenservice
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Restaurant industry
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Tourismusberufe
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Violence
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Arbeitsmobilität
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Burnout
1
Coping strategy
1
Coping-Strategie
1
Customer incivility
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Dienstleistungsqualität
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Emotional exhaustion
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Emotional intelligence
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Employee retention
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Intelligence
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Intelligenz
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Job satisfaction
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Labour mobility
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Mitarbeiterbindung
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Organizational behaviour
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Restaurant frontline service employees
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Article in journal
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Goussinsky, Ruhama
Han, Su-Jin
Bove, Liliana L.
4
Coelho, Filipe
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
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Cho, Meehee
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Crinò, Rosario
2
Golubovskaya, Maria
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Groth, Markus
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
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King, Brian
2
Lee, Kyung Hee
2
Lings, Ian
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
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Schupp, Jürgen
2
Sieben, Barbara
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of service management
1
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ECONIS (ZBW)
4
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1
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
Saved in:
4
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
Saved in:
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