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subject:"South Korea"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
~subject:"Service quality"
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South Korea
Customer satisfaction
Service quality
Gastronomie
5
Restaurant industry
5
Dienstleistungsqualität
4
Beziehungsmarketing
2
Kundenzufriedenheit
2
Relationship marketing
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Dauer
1
Duration
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Hygiene
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Konsumentenverhalten
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Kundenbindungsprogramm
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Loyalty program
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Qualitätsmanagement
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Edvardsson, Bo
2
Barber, Nelson
1
Hensley, Rhonda L.
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Höykinpuro, Ritva
1
Scarecelli, Joseph M.
1
Sulek, Joanne S.
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Tronvoll, Bård
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Walter, Ute
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Öström, Åsa
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
152
International journal of contemporary hospitality management
45
Journal of hospitality marketing & management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of travel and tourism marketing
16
Journal of retailing and consumer services
14
Journal of hospitality and tourism insights
9
The Cornell hospitality quarterly
9
Cogent business & management
7
Cornell hospitality quarterly : CQ
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of business research : JBR
6
Quality management journal : QMJ
6
The service industries journal
6
Tourism management : research, policies, practice
6
Asia Pacific journal of marketing and logistics
5
Service business
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Tourism management perspectives : TMP
5
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Journal of revenue and pricing management
4
Marketing intelligence & planning
4
Applied economics letters
3
Global business and finance review
3
International journal of business and globalisation : IJBG
3
International journal of business excellence : IJBEX
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of vacation marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Total quality management & business excellence
3
Administrative Sciences : open access journal
2
American economic journal : a journal of the American Economic Association
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
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ECONIS (ZBW)
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1
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
Saved in:
2
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
3
Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute
;
Edvardsson, Bo
;
Öström, Åsa
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
Saved in:
4
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
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